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Frequently Asked Question(s)

Q1.         What should I do if my tickets are lost or stolen?

Before calling +65 3152 9333 for assistance, please have the following details:  

             Order number
             Event Title 

Note: Only tickets for assigned seating can be replaced for a service fee of $5.00 per ticket.
Lost / Stolen General Admission (GA) tickets cannot be replaced.


Q2.         Am I allowed to change to another date and time if I am unable to turn up for the event?

No exchange or refund of tickets will be granted under normal circumstances.

However, exceptions may be made below special circumstances.

Write in your reason for your exchange or refund to together with the following details:

            Order Number
            Event Title
            Name and NRIC/FIN Number
            Date of Purchase

We will submit your request to the promoter for their consideration.
Global Tickets will proceed with the exchange or refund only with the consent from the promoter. However if your tickets have already been processed and collected or mailed to you; the original tickets must be returned to at our office.

Address: 11 Sims Drive #06-03 SCN Centre Singapore 387385
Tel: +65 3152 9333
Business Hours: Monday to Friday (excluding Public Holidays) 9.00am to 6.00pm

A fee of $2.00 per ticket will be charged for every new ticket issued.

If tickets have not been processed, amendments will be made accordingly. 
Downgrade in seat category is not allowed.


Q3.         Can I choose seats?

You may choose your preferred price category and section. However, seat allocation will only be available for applicable events. In the event, where exact seat selection is not available, our system will automatically allocate to the best available seat at the time of transaction.


Q4.         How do I collect my tickets? 

You have the following options to select during the booking transaction.

Delivery to a local address (for applicable events only) by normal postage @ S$1.20 or by registered mail @ $3.00 per transaction (up to a max. of 10 tickets)

Collection at event venue starts 1 hour prior to the event.

However, for bookings received within 3 days before the day of the event, you will only be able to collect it at the venue.


Q5.         What is a booking fee?

Booking fee applies to all ticket and non-ticket bookings, regardless of the channel of purchase. It is also a standard practice by ticketing companies. Global Tickets charges a booking fee of each ticket as follows:

- Ticket price of less than S$20.00; booking fee of S$2.00 applies.
- Ticket price of $S$20.00 and above: booking fee of S$3.00 applies.


Q6.         When will my credit card be charged?

Once booking transaction is confirmed, your credit card will be charged. You will be receiving confirmation via email.


Q7.         What are the modes of payment?

For Internet Booking,
Transactions will be made through PayPal.
PayPal accepts all major Credit and Debit cards.

For Phone Booking,
We accept Visa and MasterCard.


Q8.         Can I get a refund after I made a booking?

Once the booking is made, there will strictly be no refund.
In the event of show cancellation, partial or full refund may be made to you.


Q9.         How long does it take for tickets to reach me by mail?

In the event where the mailing option is available, processed tickets are dispatched on the following working day. If tickets do not reach you within 7 working days, please call +65 3152 9333 or email us at for assistance.

Delivery is only available for Singapore.


Q10.       Do I need to purchase tickets for my child?

Unless specifically stated, infants in arms or children without tickets will not be admitted. Admission rules vary for different events and venues. Age restriction information could be found on the Event page.