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Privacy policy

Global Tickets – Privacy Policy



Your privacy is very important to Global Tickets and we understand how important it is to you.


This Privacy Policy applies to all information and Personal Data gathered by Global Tickets when you are on the Global Tickets site and when you utilise any services provided by Global Tickets. Once you choose to provide us with any information and Personal Data by which you can be identified, we will only use your information and Personal Data in accordance with this Privacy Policy.


Please review this Privacy Policy carefully.


Your use of this Website, mobile site and mobile applications constitutes your agreement to this Privacy Policy as access to and use of the services available on or through the Website is conditional upon acceptance of Global Tickets' Terms & Conditions For User Access.


By accessing and/or using the services available on or through the Website, you hereby acknowledge you have read Global Tickets' Terms & Conditions For User Access and this Privacy Policy, and that you are expressly agreeing to Global Tickets' Terms & Conditions For User Access and expressly consenting to our collection, use and disclosure of your personal data and information in accordance with this Privacy Policy.


If you do not agree to Global Tickets' Terms & Conditions For User Access and/or do not consent to such collection, use and disclosure of your personal data and information, please exit this Website, mobile site and mobile application(s).


We utilise support and other functions, which may require the transfer of your personal data to and from other countries from time to time, both within and outside of Singapore. Please note that by using this website, mobile site and mobile applications, you are agreeing that your data may be sent to and processed in other countries with varying data protection laws. If you have any questions or comments on this, please contact Global Tickets by writing to .


What websites and applications are covered by the Privacy Policy?

The Global Tickets website ; the mobile site, its mobile application(s) and the AXS Store.


What personal information does Global Tickets collect?

Global Tickets may collect identifying information from you when you utilize the Global Tickets website, mobile site and mobile applications:

·         Your name, date of birth, residential address, telephone numbers, email address, bank account / credit card / debit or charge card information and preferred method of payment and booking details;

·         When you book online, order products or services, Global Tickets will collect your billing information, transaction and credit information;

·         If you apply for membership in the Global Tickets site, Global Tickets will collect the personal information requested on the application;

·         Global Tickets may also ask you to provide information regarding your personal or professional interests, demographics, experiences with its products, and contact preferences in order to provide you with further services or information about its products and services; and

·         Some pages on the Global Tickets website, mobile site and mobile applications use cookies. Please see the "How we use cookies" section below for more information about cookies.

·         Tracking statistical information collected as you navigate through our sites such as traffic hits. This is stored purely for analytical purposes, and is entirely anonymous.


The Personal data and information collected above is voluntary and optional. However, failure to furnish the required Personal data and information may result in Global Tickets not being able to (a) process the relevant order ticket request or transactions; (b) provide all or part(s) of the products, facilities and/or services as described above that Global Tickets is providing to you in a continuous manner; (c) provide the products, goods, facilities and/or services to the extent as stated in the promotional materials of Global Tickets and/ or by show/event organizers, Promoters and Venue Owners; and (d) provide any of the new products, goods, facilities and/or services that may be offered by Global Tickets and/or show/event organizers, Promoters and Venue Owners from time to time.


How does Global Tickets use personal information?

Global Tickets uses the personal information we collect from you to help us understand your needs and to help us provide you with a better service, and in particular for the following reasons:

·         To process and analyse your personal data and information to assess what special offers and services we can offer you;

·         To respond to your enquiries and to communicate with you via SMS, phone calls, emails, faxes, mails and/or any other appropriate communication channels and media;

·         For our administrative purposes including but not limited to processing your request on purchasing our product(s) and service(s) and confirm your purchases;

·         To promote the products, goods, facilities, programs, services, loyalty incentives, and/or such other activities as you may have requested and /or may be offering Global Tickets, business partners and show/event organizers, Promoters and Venue Owners;

·         To inform you of any changes or updates to our products, goods, facilities, programs, services and/or loyalty incentives which may affect you;

·         To prevent and detect fraudulent transaction(s);

·         To conduct internal activities, including but not limited to improving our products and services;

·         Checkout reminder and assistance services. When you use our website, mobile site and mobile applications to search for events, the details of your searches and your email address may be collected as you fill in the Buyer’s/Member’s Details section We may contact you using these details to remind you to complete your booking and/or offer our assistance (in case, for instance, you were suffering from technical difficulties).

This is an optional service. You can choose not to receive these emails at any time by following the link at the bottom of each such email.


Global Tickets uses the personal information we collect from you for other legitimate business activities and/or purposes which Global Tickets reasonably deem fit. Please note that when you provide personal information online, you may indicate that you do not want to receive direct marketing materials from Global Tickets or any other company.


Does Global Tickets share my personal information with anyone else?

Global Tickets may send identifiable personal information about you to other companies or people:

·         To share the information with our affiliates and with selected marketing partners, to enable them to send you promotional materials about products or services;

·         To disclose your personal information to our consultants, vendors and third party service providers (including any third party service provider which hosts or manages data from this Website; credit, debit and charge card companies, banks and other entities processing payment instructions given by you through this Website; lawyers; auditors; and any other agents or subcontractors acting on our behalf), government or regulatory authorities, any person under a duty of confidentiality to Global Tickets, and/or business partners, Venue Owners or Promoters, to the extent required in the normal course and scope of our business in the provision of our services, and where required or permitted by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order.


Correcting or updating your personal information or marketing preferences

If you believe that any personal information Global Tickets is holding about you is incorrect or incomplete, or if you want to change your preferences regarding marketing promotions, please contact Global Tickets as soon as possible by writing to

In respect of your right to access and/or correct your personal data and information, you may request access to or make corrections to your personal data and information subject to some exceptions allowed by law. However Global Tickets has the right to refuse your request to access/make correction in the manner provided in The Act such as where expense of providing access to you is disproportionate to the risks to your privacy, or where the rights of others may also be violated, amongst other reasons.

Notwithstanding that access is granted to you or any correction/ updating of your personal data is performed, this Privacy Policy shall remain valid and effective at all time. A fee may be charged to cover the cost of providing the requested information and we will respond to your request within 30 days. 



Global Tickets cannot distinguish the age of persons who access and use its website, mobile site and mobile applications. If a minor (according to applicable laws) has provided Global Tickets with Personal Data without parental or guardian consent, the parent or guardian should contact Global Tickets to remove the relevant Personal Data and unsubscribe them. 


Data security

Global Tickets is committed to ensuring that your information is secure. In order to prevent unauthorised access to, or disclosure of, any of your personal information, Global Tickets has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information it collects. In order to protect the security of your data, Global Tickets uses encryption technology when collecting or transferring sensitive personal data such as credit card information.

In the event that the personal data and information is not required for any reasonable business or legal purposes, such personal data and information will be deleted, as reasonable or we will render such personal data unidentifiable according to our data retention policies. 



We will occasionally inform you about our special offers and new services via your e-mail address. You only receive our newsletters after subscribing. 


Links to other website, mobile site and mobile applications

This website, mobile site and mobile applications may contain links to enable you to visit other website, mobile site and mobile applications. Please note that Global Tickets does not have any control over other website, mobile site and mobile applications. Therefore, Global Tickets cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. Such sites are governed by their own privacy policies and not the Global Tickets Privacy Policy. 


How we use cookies

A cookie is a piece of text placed on your computer’s hard drive to help analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Global Tickets uses cookies to track which pages are being used by whom. This helps Global Tickets to analyse data about web page traffic and improve this website, mobile site and mobile applications in order to tailor it to customer needs. Global Tickets only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie should not prevent you from using this website, mobile site and mobile applications. You can configure your Internet browser to accept or reject cookies or to notify you when a cookie is set (check the "Help" menu of your browser to learn how to change your cookie preferences.)

However, certain features of this website, mobile site and mobile applications will not be available to you if you reject the cookies. 


Amendments to this Privacy Policy

Global Tickets may amend this Privacy Policy from time to time in tandem with changes to applicable laws and Global Tickets’ practices. Use of the website, mobile site and mobile applications after the effective date of the amendments constitutes acceptance of the amended terms and conditions. We reserve the right to apply the amended terms to the information we have already collected, subject to any legal constraints. You should read and review this page regularly to see if there have been any changes. 


Governing Law

This Privacy Policy is governed by and shall be construed in accordance with Singapore law, without giving effect to any principles of conflicts of law. By accessing this Global Tickets site and providing information requested, you agree to submit to the non-exclusive jurisdiction of the Singapore courts. 


Contact Global Tickets

If you have further questions about this Privacy Policy or wish to contact us regarding our privacy practices and policies, or wish to request for access or correction of your Personal Data or wish to withdraw your consent to any use or disclosure in relation to the processing of your Personal Data, please do not hesitate to contact us at: You can also write to us at 11 Sims Drive, #06-03 SCN Centre, Singapore 387385.



Last updated 26 Feburary 2015